Centrix Bank utilizes the most advanced security available today. We understand the security of your personal and account information is important to you and is equally important to us! All sensitive information is encrypted and online access requires a personal ID and password known only to you. These measures allow us to properly authenticate your identity and prevent anyone other than yourself from accessing your information.

Cookies

CentriNet, Centrix Bank’s online banking center, requires all browsers be set to “Accept All Cookies” before accessing account information. If you choose not to accept a cookie, then you will be required to answer security questions during every login attempt. This measure is an increased security enhancement. All cookies used by CentriNet are encrypted to ensure data cannot be captured from the cookie in the event a computer should become compromised. Accepting a cookie from CentriNet will enable Centrix Bank’s computer system to recognize both the user and computer allowing quicker access to account information.

Processing System Security Software

Centrix Bank's online banking center, CentriNet, is a secure area. Centrix takes every step to ensure that no one can view, obtain, or intercept information from this secure area. Additionally, no one can access your account information without a proper online banking ID and password. Never give your online login information to anyone (Refer to Protecting Online Information below).

SSL and Firewalls

The CentriNet Online Banking Center is accessed through a Secure Socket Layer (“SSL”). This means all data transmitted to and from Centrix Bank’s computer system is encrypted using the most sophisticated security available to protect your money and privacy. Additionally, several firewalls prevent unauthorized access to the system and ensure your information is accessible only by using your correct online banking ID and password. A series of firewalls and filtering routers verify the source and destination of all traffic to the servers and limits the access that “outside” computers have to Centrix Bank’s servers.

Email Solicitation

Centrix Bank will never solicit information (social security numbers, account numbers, credit card numbers, passwords, etc.) by means of email. If you receive an email requesting confidential information from someone claiming to represent Centrix Bank (despite the use of an official looking email including our logo) DO NOT respond to the email. Please call (603) 647-4446 to report any solicitation of this nature.

Protecting Online Information

It is very important that only you know your online banking ID and password. This is the only way your account may be accessed online. Three (3) unsuccessful attempts to login will lock the User out from accessing the account. If you accidentally activate this security feature by unintentionally miskeying a password, you will need to contact Centrix Bank to reset the password for the account.

To further protect your account and information, a timeout feature is used. Your current financial session will automatically log out after a 10–minute period of inactivity on our site.

Account Numbers Not Visible

Centrix Bank does not display account numbers over the Internet. Instead, we ask you to choose a “pseudo” name for each of your accounts. Examples of pseudo names would be: checking account, vacation account and savings account. You can change your “pseudo” account name at any time.

Internet Security Best Practices

If you subscribe to an online banking service, then here are a few security measures to help safeguard your PC.

• Maintain a current subscription to anti-virus, anti-spyware, anti-malware and firewall software.


• Make sure your operating system and other applications are regularly (weekly, monthly) updated with the latest security patches. Automatic updates work best, as minimal user interaction is required.


• Avoid using any financial websites while on a public wireless access network.

Passwords

• Create a strong password with at least 10 characters that include a combination of mixed case letters, numbers and special characters.


• Use a different password for each website you use.


• Change your password a few times each year.


• Do not store and/or write down your password where others can see it.


• Do not share your password with anyone. Each user should have his/her own user name and password.

Bank Statements

• Make it a practice to log-in regularly to check and balance your bank statements.


• Immediately report any unauthorized transactions to your financial institution.

If you have any questions regarding our Internet Security Best Practices, please contact our Customer Response Center at 603-647-4446 or 1-800-483-0220.

If you notice suspicious or unusual activity on your CentriNet online banking account, call the Bank immediately at (603) 647-4446.